About us

The Journey Solutions partnership is a not-for-profit group of Britain’s five leading bus and train operating companies and their respective trade organisations. The partners are:

operators: represented by:
Arriva Mike Woodhouse
First John Birtwistle
Go-Ahead Martin Dean
National Express Martin Hancock
Stagecoach Robin Knight
   
trade organisations:  
ALBUM Bill Hiron
Confederation of Passenger Transport     position vacant
Rail Delivery Group Craig O'Beirne

The Journey Solutions partnership is headed by Commercial Director, Jonathan Radley. He has 30 years experience in marketing and commercial roles, in bus, coach and train operating companies (including with Go-North East, the Oxford Bus Company, Thames Trains and First Great Western Railway).

 

The Journey Solutions partnership is best known as the group that developed, funds and manages PlusBus ticketing. This is Britain’s only nation-wide train, bus and tram integrated ticketing scheme. PlusBus was launched in May 2002. For product information visit our website: PlusBus.info 

Each partner makes an annual contribution to fund our work and appoints a representative to sit on our Board. We hold four Board meetings a year where operators share best practice and plan the management of the PlusBus ticketing scheme. For details of how PlusBus ticketing works and is managed click here.

We are also very grateful to our operating partners in 220 bus, 5 tram and 18 train companies across Britain that make PlusBus ticketing possible. Particularly the 74 PlusBus 'Local Scheme Coordinators' who manage the schemes in their locality - even though they are not individually named here, their contribution to our work is essential.


The wider context

Over half of all passengers travelling on the National Rail network start or finish their journey using another form of transport, to get to and from the railway station. 12% of train travellers use a bus for their journey to the station and another 3% use a tram. So better integrating other public transport with the National Rail journey is a key priority for many passengers. 

Most rail station car parks are full by the end of the morning peak and there is growing concern about worsening traffic congestion around stations. In Britain cars produce 58% of all domestic transport greenhouse gas emissions* (buses produce just 2.3% and trains 1.9%). Most train companies are therefore keen to see improved bus and tram services to and from their stations, so that train travellers find it easier, more convenient and better value-for-money to travel to and from the station by bus or tram. *= DfT report: July 2010, 'Low Carbon Transport - A Greener Future.'

Our comparison site cheapercommuting.com shows rail commuers how much money they could save by using a PlusBus season ticket to travel to/from the station by bus (compared with the cost of driving and parking at the station).

Making it easier and more convenient for train travellers to buy tickets for their entire door-to-door journey in one transaction (at a time to suit them) is a key factor in making public transport more attractive. Customers want to pay for their complete journey in one go and have confidence that they have got a good deal.  PlusBus ticketing is an essential part of this package. Now that 50% of PlusBus day tickets are bought online, we're getting closer to achieving our vision. Britain is the only country in Europe where it is possible to buy, with your train ticket, a bus pass for travel to and from the railway stations that you use, wherever in the country you are going. 

Next time you're planning to travel by train - remember to choose PlusBus.


Our vision

The universal adoption of online retailing of PlusBus day tickets six years ago achieved a change in channel focus. There are now several significant opportunities available which, over the next five years, will make huge improvements in how integrated public transport journey information and ticketing/travel payment is provided to rail customers.

Our vision for the future is focused on further enhancing the rail travel experience by making the public transport option to/from the station even easier and a seamless integral part of the main journey. We would see door-to-door bus and tram journey information and ticketing (or ‘proof of payment’) integrated onto customers’ smartphone. Supported by interactive street mapping, rail customers would be provided with accurate and up-to-the-minute details of travel options available for their complete journey (not just the station to station element as currently provided by National Rail and train company websites).

 

For those who prefer to explore and plan their travel on laptop or tablet device the same level of door-to-door journey planning would be available as on mobile, with a wider fulfilment choice including ITSO Smartcard, mobile, or traditional paper ticketing.

 

The data that currently exists within the rail systems to enable PlusBus sales, would in future also be used as a daily price cap for local urban travel, when bought in conjunction with a rail fare using any contactless payment method (card or phone). This would enable rail customers to take advantage of the best possible price for their station access and egress journeys and have complete confidence that the industry is transparent in its journey pricing.

 

Our core themes would be to make exploring the options, planning the total door-to-door journey and paying for the complete travel package as quick, easy and trouble-free as possible. This would result in an enhanced user experience which was both more convenient and perceived as better value. In short, addressing one of the key concerns passengers have about rail travel - how to get to/from the station.

 


Updated: 14/12/2018